On Wednesday, many Citibank customers reported having trouble accessing their accounts and receiving fraud alerts.
As of lunchtime, hundreds of Citibank customers have reported problems with their accounts, according to DownDetector.com, which monitors complaints of disruptions in digital services.
According to the website, the disruptions have been happening since at least nine in the morning Eastern time.
Customers complained about lengthy wait times with the bank’s fraud department after obtaining fraud alerts on social media site X. Some said that they were unable to access their mobile accounts.
A request for comment was not immediately answered by a Citi representative; nevertheless, a bank representative posted on Xin in response to a customer: “At this time, there are no updates. We will be in touch with you as soon as this problem is fixed. You are under no obligation to continue checking in unless you so choose.
Citi released financial results earlier on Wednesday that exceeded analysts’ forecasts, with record sales in several business sectors.
The story is still evolving. For updates, return later.