The Growing Costs of Returns in Retail: A $890 Billion Challenge
Returns now play a crucial role in the contemporary shopping experience, impacting consumer expectations and choices. However, handling returns is becoming more and more expensive for retailers, creating serious operational and financial difficulties. According to a recent research from the National Retail Federation (NRF), returns are a complicated and expensive burden for businesses in addition to being a convenience for customers.
The Scope of the Returns Problem
It is anticipated that the retail sector will process $890 billion in returns in 2024, or 16.9% of total yearly sales. Compared to the 8.1% return rate in 2019, this number represents a significant increase. This problem is exacerbated by online shopping, where return rates are typically 21% greater than those of in-store purch...