Home warranty firm accused of not paying up when appliances break
LAS VEGAS Customers are criticizing a large home warranty company for failing to fulfill its commitments to repair or replace damaged appliances.
With more than 2.2 million members, American Home Shield (AHS) is one of the top providers of home warranty policies in the US. The publicly traded parent company of the company, Frontdoor, recorded sales of about $1.8 billion in fiscal 2023, up 7% from the previous year. Executives have praised AHS to investors for continuing to hold the category-leading share of warranties connected to house purchases this year.
This is due in part to a recent marketing effort featuring Rachel Dratch, a former cast member of Saturday Night Live, which the business claims has helped raise public knowledge of AHS's brand from 39% two years ago to 54% today. Dra...