Student loan servicers are pulling incorrect payments from borrowers’ bank accounts
Borrowers of federal student loans are frequently encouraged by lenders to sign up for automatic payments. Doing so may seem like a smart idea because borrowers often receive a little cheaper interest rate in exchange and don't have to worry about skipping payments.
However, a recent report from the Consumer Financial Protection Bureau suggests that the choice may backfire in a lending market beset by consumer abuses.
Unfortunately, CFPB Student Loan Ombudsman Julia Barnard told CNBC that autopay problems were among the most common, fundamental, and significant servicer issues that we observed this year. These mistakes are totally unacceptable and quite expensive.
According to Barnard, there have been instances where borrowers have had funds taken out of their bank accounts even though th...