The Social Security Administration (SSA) has announced new anti-fraud measures that will take effect on April 14. These changes are aimed at tightening security around benefit claims and reducing fraudulent activity.
Most beneficiaries will still be able to apply for benefits over the phone, including retirement, survivor, spousal, children’s benefits, Social Security Disability Insurance (SSDI), Medicare, and Supplemental Security Income (SSI).
However, certain claims flagged as potential fraud risks will now require in-person identity verification at local SSA offices.
According to the agency, out of the 4.5 million telephone claims filed each year, around 70,000 may be flagged for additional fraud checks.
An SSA spokesperson also clarified that updates to direct deposit information must continue to be handled either online or in person, not by phone.
These updated procedures are part of the government’s broader crackdown on waste, fraud, and abuse across federal programs.
Stricter Identity Checks Raise Concerns
The new identity verification rules come at a time when the SSA is already dealing with technical issues on its website and significant delays on its phone lines.
While these measures aim to enhance the security of Social Security benefits, several experts and advocates have raised concerns about their potential impact, particularly on older adults and people with disabilities.
Bill Sweeney, senior vice president of government affairs at AARP, acknowledged that the SSA seems willing to adjust its strategy based on feedback. “This is a promising sign that they’re listening and open to rethinking the rollout,” he said.
Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities, added that getting help is already a challenge for many.
She pointed out that while SSA advises people to try using the website first, many beneficiaries still need to call to make appointments, which can be difficult due to long wait times.
Nancy LeaMond, AARP’s chief advocacy and engagement officer, expressed serious concern over the new limits on phone services.
In a letter to SSA Acting Commissioner Lee Dudek, she urged the agency to pause the changes and adopt a more thoughtful approach.
She emphasized the need for clear communication with the public and more opportunities for public input before moving forward.
As the April 14 implementation date approaches, the SSA has stated that it will closely monitor how the changes affect access to benefits.
Officials say they remain committed to both protecting the integrity of their programs and ensuring eligible Americans receive the support they need.